How an Intercede Site Is Put Together.
Cabinet endpoints are individually addressed on a managed site network. A dedicated router/firewall connects that network to the internet. A Site Gateway is added as a local service when the deployment requires local data, printing, or outage resiliency.
Model 1: Approved Cloud-Direct Deployment
A cloud-direct deployment may be selected for a site that does not require Site Gateway printer services, configured local retention, or extended local-outage functions.
Core cabinet endpoints
Essential machine accounting and cloud visibility.
Edge cabinet endpoints
Local intelligence, managed diagnostics, and resilient monitoring.
Guardian cabinet endpoints
Advanced monitoring, Class 3 / SAS integration, and validated cabinet control.
Managed site network
Managed switching and wireless access points provide connectivity and coverage for each addressed cabinet endpoint.
Dedicated router / firewall
Internet routing, DHCP, network segmentation, firewall and VPN functions, WAN management, and optional LTE failover.
Intercede cloud platform
Receives machine data from the site and holds the operational history.
Operator portal
Multi-location reporting, alerts, ticket activity, and role-based access.
Flow: Core, Edge, and/or Guardian cabinet endpoints → managed site network → dedicated router/firewall → Intercede cloud platform → operator portal.
Model 2: Resilient Site Deployment
A Site Gateway is added as a peer on the managed site network when the deployment requires local data services, configured retention, printer services, or continued local operation during an internet outage.
Core cabinet endpoints
Essential machine accounting and cloud visibility.
Edge cabinet endpoints
Local intelligence, managed diagnostics, and resilient monitoring.
Guardian cabinet endpoints
Advanced monitoring, Class 3 / SAS integration, and validated cabinet control.
Managed site network
Managed switching and wireless coverage. Cabinet endpoints, the Site Gateway, and printers all attach here as peers.
Dedicated router / firewall
Internet routing, DHCP, segmentation, firewall and VPN functions, and optional LTE failover.
Site Gateway
Attached to the same managed network as a local service, not between the network and the cloud. Hosts the local Intercede database, configured retention, and synchronization.
Compatible printers
Compatible USB, Ethernet, or validated serial printers connected to the Site Gateway, or approved network print modules on the site network.
Intercede cloud platform
Receives site data and synchronizes stored data when connectivity returns.
Operator portal
Multi-location reporting, alerts, ticket activity, and role-based access.
Responsibilities: The managed router/firewall handles internet routing, DHCP, network security, VPN functions, and optional LTE failover. The Site Gateway handles Intercede local data, retention, synchronization, and printer services.
During an internet outage
In a resilient deployment, the Site Gateway continues the local services configured for that site and stores transaction and event data locally. When internet service returns, applicable stored data is synchronized to the Intercede cloud platform.
Printing paths
Local ticket workflows print through a compatible printer on the site network or attached to the Site Gateway. Reports opened in the Intercede cloud portal print through the user’s normal computer and printer.
Intercede validates each machine family before defining the final scope.